Frequently Asked Questions

Yes. All loose gemstones come with a certificate of authenticity from an accredited gemological laboratory. For stones over $500 CAD, we include documentation from labs such as GIA, AGL, or equivalent. The certificate confirms the stone's identity, weight, origin (where determinable), and treatment history.

Healing crystal sets are curated collections of tumbled or raw crystals selected for beginners and those exploring crystal healing practices. They are approachable, affordable, and come with guidance on use. Loose gemstones are individual, certified stones selected for collectors, jewellery makers, and investors — higher quality, individually graded, and priced accordingly.

Yes, we ship worldwide from Mission, BC, Canada. Canadian orders over $200 CAD ship free; otherwise a flat rate of $12.95 CAD applies. International rates are calculated at checkout based on destination and package weight. See our Shipping page for full details.

14-day returns on unopened items in original condition. If you receive a damaged or incorrect item, contact us immediately and we will arrange a replacement or full refund including shipping. See our Returns page for the full process.

Keep crystals away from direct sunlight — UV fades colour in stones like amethyst, rose quartz, and citrine over time. Avoid prolonged water exposure, especially with stones ending in -ite (selenite, malachite, pyrite). To cleanse energetically, use sound (singing bowl or bell), moonlight (leave under a full moon overnight), or a selenite charging plate. Avoid chemical cleaners on polished surfaces.